FAQ for Online Course
[Access and Navigation]
Why can't I log in?
There could be many reasons but the most probable is you have simply
forgotton your password, are trying the wrong one or are entering it
incorrectly. Some other things to think about include:
- Does your username or password contain a mixture of upper and lower case letters? It should be entered exactly
- Are cookies enabled on your browser
How do I gain access to a course?
Locate or search for the desired course (you can click 'All
courses...' in the 'My courses' block) and click on the course name. If
your teacher has given you an enrollment key, enter it when prompted,
and click Enroll me in this course. Once you are enrolled in a course, it will appear under "My courses" any time that your are logged into that Moodle site.
How do I jump between my courses?
- 'My Courses' block if it has been added to the page you are on
- Go back to the homepage (see below) and then use the main course block (if it has been added!)
How do I get back to the homepage?
Use the navigation bar at the top left of the page or the button at the very bottom of the course
How do I find course X?
If you are not already enrolled in a course you can search for it by name and description.
Please email at firstname.lastname@example.org for assistance.
default students have access to the current quarter's courses. If you
wish to view an item from a course taken in a previous term, please
contact the professor who was teaching the course. They will need to
make that course visible to you.
Can we study together in
groups and submit the same assignment for each group member?
You are always welcome to study and work together. In fact, we highly
recommend this. But when you submit an assignment, the wording must be
substantially different than your classmates' assignments in terms of the
verbiage and writing. Even if the answers are basically the same, since
you all worked together to obtain them, you must submit your own writing.
It is always considered plagiarism if you copy someone else's work, whether it
is your friend's or someone else's that you found on the internet. You
must always submit your own work. Plagiarism is a very serious academic
Please email at email@example.com for assistance.
If you are
enrolled in the course, your professor might not have made the course
visible to students. please contact your Professor.
you drop a course, the Moodle course should automatically be removed
from you course list within 72 hours. Please verify when you dropped the
course to be sure it has officially dropped from your official
If more than 72 hours have passed, please contact the Helpdesk for assistance at firstname.lastname@example.org.
If you withdrew from a course, this course will remain in your course list through the remainder of the quarter.
your enrollment. If you recently enrolled in the course, please
wait at least 24 hours.
more than 24 hours have passed since you enrolled in the course,
please contact your Professor for assistance. The course may not have
been made visible by the Professor.
The Registrar or a Professor might have accidently added you to a course.
this occurs, please contact the Helpdesk at email@example.com and they
will work to have the course removed from your Moodle page.
Please check what browser you are using. Moodle has compatibility
issues with Internet Explorer so we recommend you use Firefox, Chrome,
or Safari when using Moodle.
may not be able to see the File or Section where the file is located
because your Professor has hidden it. Contact your Professor and let
them know you cannot view the file.
This might depend on your browser and computer type (Mac/PC). Some browsers will ask you if you want to Save or Open the file.
browsers may download the file to your "Downloads" folder without
prompting you for a preference. Look for the file you are trying to
access in the downloads folder of your computer.
[Emails and forums]
Why am I not getting any e-mails and others are?
Chances are your email address in your profile is either wrong or
disabled. It could also be that you are not subscribed to the forums
that are generating emails. AOL users may also not receive e-mails if
the administrator has banned the use of AOL email addresses.
How can I stop all of these e-mails?
E-mails are an essential part of the way Moodle works. They are used
to keep you up to date with what is going on. If you wish to reduce the
amount of emails you get you could:
- Edit your profile and change your e-mail settings to digest
- Unsubscribe from non-essential forums (although they are there for a reason!)
- Disable your e-mail address in your profile although this is not recommended and may go against in house rules.
[Assignments and grades]
1) When in Moodle, select your course and click on the assignment title.
2) Click the Add a Submission button,
3) On the next page, you can drag and drop a file or you may click the Add icon on the top left side of the submission form.
* If you clicked the Add icon:
1) Click the Upload a file button, browse for your file and doubt-click on the document you wish to upload.
2) Finally, click on the Upload button.
4) Click the Save Changes button.
Please check the browser you are using. Moodle is often incompatible
with Internet Explorer, we recommend you use Firefox, Chrome, or Safari
when using Moodle.
Check the submission date for the assignment. If the submission date is
in the future, you will have to wait until that date to upload the
3) If you are accessing
the assignment between the submission date and the due date, please
contact your Professor. The assignment might be restricted in some other
Please check which browser you are using. Please contact your
instructor. Your instructor may have placed a file size restriction for
the file size.
2) Please check the file size. Most assignments do not allow file uploads of more than 32MB.
Please make sure that you have clicked on the Submit button (if available) on the assignment submit screen.
Also, verify that you have uploaded the correct file type (MS Word/PDF files) that was required for the assignment.
Why is there no upload box?
This is either because:
- The assignment has now closed
- The assignment is not yet open
- You already uploaded something and the settings prevent resubmissions
How can I see my recent assignment feedback?
There are many ways you can access their feedback.
The most common method is by simply going to the same place where you
uploaded the work.
Another common method is to follow the link in the recent activity block
(if the teacher has included it on the course).
Another method would be to access the grade book and then follow the
link for the required assignment.
Depending upon how the assignment was set up, you may receive an email
when it has been marked with a direct link to the feedback.
Why is my course average so low?
Don't panic! The Moodle gradebook takes into account unmarked and
unsubmitted work. In other words, you start with zero and as you
progress through the course and complete graded activities the
percentage will steadily rise
contact your Professor. If they allow make up quizzes, they can change
the settings for the Moodle quiz and allow you to take the quiz again.
contact your Professor to see if they will allow you to retake the
quiz. If so, then your professor can do a quiz override which will allow
you to have another attempt.
Please have your Professor contact Moodle Support Team for assistance with this matter.
Why am I getting zero grade on my quiz?
You might exceed the quiz time limit.
This should never happen, because the count-down timer should
submit the quiz automatically when time expires, and then the Moodle
server should process you submission promptly. However, if the server is
overloaded and running slowly, your responses may not be processed
until after to 'too late' cut-off time, and so you will not receive
marks for those questions.